SUPPORT & TUTORIALS
Need Technical Help?
Chat with our trained AI Technical Support Representative.
Built specifically to help with Country Guard camera systems. Available 24/7. The assistant will first verify your customer record so it can use the right system information. If AI support cannot begin immediately, it will help schedule the next step and notify our team.
AI Technical Support
Let's find your Country Guard system
Enter the email address or phone number associated with your Country Guard system. We verify your identity before accessing any private customer information.
Try the other one first: your email address if you entered a phone number, or your phone number if you entered an email. If neither works, Country Guard will set your file up for you.
Can't receive a verification code? .
Enter your verification code
Check the email address on file for a 6-digit Country Guard verification code.
We will send your code to:
If that is not an address you can get to, use the support-request option below instead and Country Guard will contact you.
Didn't get it? .
Still nothing, or that address is wrong? .
Some of the steps we may need - like the tool that finds your cameras on the network - only run on a Windows computer or a Mac. You are very welcome to carry on here, but on a phone or a tablet we will get stuck sooner.
Administrator setup required
Go to WordPress Admin -> Country Guard Support -> AI Settings and enter the OpenAI API key. This is an AI-connection setup issue; the customer's file does not need preparation.
We'll help prepare your support request
If we cannot verify the customer record automatically, you can still request support. This gives Country Guard time to locate and prepare the correct files.
At Country Guard, we don’t want you to like your product.
We want you to Love it.
We understand that new technology can be confusing and it’s totally natural to lose patience trying to figure it out in the beginning.
That’s why we take some extra time at the end of each install to go over the different features of your new system and teach some of its important functions.
Our technician leaves well detailed and designed training manuals for your alarm system and your camera system as well.
In addition, since some people learn better with video, we have made some video tutorials for your convenience.
If you still have questions and need our assistance, do not hesitate and don’t be shy! We are here to help and it is our pleasure to do so.
